General FAQ
We have a complete 100 day satisfaction guaranteed policy. We strive to provide a worry free shopping experience to our customers and will take back returns with no questions asked. For any returning questions or instructions please call our customer service department: 1-855-PURADOR (1-855-787-2367)
PURA D'OR can be purchased on purador.com, amazon.com, target.com, drugstore.com, walgreens.com, ebay.com, rakuten.com, overstock.com. For direct links please refer to our “Where to Buy” page.
For wholesale or business inquires please email sales@purador.com or call (424) 217-1946
Yes, PURA D'OR works on all hair types and colored hair.
The shelf life for our products is the following:

PURA D'OR Hair Loss Shampoo - 3 years
PURA D'OR Organic Shampoo Tranquility - 3 years
PURA D'OR Anti-Dandruff & Scalp Treatment - 3 years
PURA D'OR Organic Conditioner - 3 years
PURA D'OR Argan Oil - 2 years
PURA D'OR Face Cream - 2 years
PURA D'OR Vitamin C Serum - 2 years
PURA D'OR Rosehip Seed Oil - 2 years

For any of the oils and face cream products, try to keep it below 95°F (35°C) and away from sunlight to preserve its shelf life and effectiveness.
We recommend consulting with your doctor. The ingredients are listed on our website and on all packaging.
Pura d’or is 100% Cruelty Free. There is absolutely NO animal testing on any of our products.
International consumers must pay all customs and duties with the receiving country. PURA D'OR will not be responsible for customs and duty fees. Any returns due to customs and duties will be refunded minus the shipping and handling costs. We recommend you speak to your local post office and ask how they determine the prices.
You may be charged for customs tax when receiving the product. We do not have a set fee; as it is different per each country.
Domestic Orders: Here at PURA D'OR we offer fast free shipping. The products are shipped out of our warehouses within 2 business days. After being shipped, expect to receive your package 3-5 business days later.

International Orders: We will not be able to give you an exact date for international orders. It depends on how fast the customs in your country clears the package. It can take anywhere from 1 day to 1 month for customs to clear a package. You can track daily updates on the link provided by the carrier.
We accept Paypal, Visa, Mastercard, Discover, and American Express.
Yes. We have been a BBB Accredited Business since 8/14/2012.
Your credit card information is never stored, and our communication with credit card processors uses strong encryption. Our identity has been confirmed by Symantec, the leader in online trust.
Step 1: Tighten the base securely to the bottle
Step 2: Turn the nozzle counter clock wise to unlock


Hair Products FAQ
The difference between the Premium Organic Argan Oil Based Hair Loss Shampoo and the Gold label Organic Argan Oil Based Anti-Hair Loss Shampoo is that the Gold Label Shampoo has 15 DHT Blockers and the Premium Shampoo has 12 DHT Blockers.
The Gold Label is USDA Certified Bio-based Product and is Extra Strength.
The Gold Label Shampoo 100% Natural Preservative while the Premium Shampoo is only 99%.
All our products are free of harsh chemicals and contain only the purest natural ingredients. It is free of SLS (all forms of sulfates), parabens, glutens, artificial fragrances & chemical dyes.
The effects of the treatments will start to fade as nutrients and vitamins are no longer provided. For best results, continued usage is encouraged.

Argan Oil FAQ
Argan Oil is the currently the most expensive and rarest oil in the world. It is derived from the Argan tree found only in South-western Morocco. The nut of this tree is cold pressed by hand using traditional methods of extraction. The oil is then imported and bottled here in the USA. Our manufacturing facility is based in California and complies with the highest standards of sanitations to ensure quality wholesomeness.
The careful manufacturing process of Argan Oil is followed up with extensive research combined with the expert advice of our cosmetic and skin care team. With the addition of maintaining natural and organic measures, we are able to provide a premium brand that will provide lasting results as well as an eco friendly platform.
There are many benefits of Argan Oil. Some of the major benefits are increased elasticity in skin, resulting in fewer wrinkles and a more youthful appearance. Argan Oil's ultra moisturizing attributestake effect immediately, giving you more beautiful results faster. The many benefits also extend to its use on hair as a moisture intensifier and a frizz reducer. The vitamin E rich oil works well with cuticles and nails by fortifying the nail bed with essential nutrients that help to decrease breakage and heal dryness.
Due to the natural cold press process, which is done by hand, there remains a slight nutty scent that is related to Argan Oil. Although the scent is not strong or overpowering, it allows the customer to know that this is the pure oil form that is sure to work on all skin types. Because Pura d’or only imports the purest form of Argan Oil, the scent varies from batch to batch depending upon which argan tree was used to produce the oil.
Unscented oil goes through a deodorization process that removes the natural scent associated with Argan Oil. Although some claim that there is no difference in effectiveness, we believe that the product in its purest form will naturally have a slight scent. The deodorization process removes the scent along with many important nutrients that makes Argan Oil so great in the first place.
The attention and care that goes along with providing a premium brand cannot be compromised for the sake of cost savings and profiteering. Brown glass bottles provide the best protection from light sources that may damage the oil's sensitive nature. Translucent plastic bottles may be easier to ship and handle but the damaging exposure to plastic and harmful light can taint the product leaving it ineffective.
There are quite a few online stores that sell Argan Oil for less expensive than our Pura d’or brand. However, please be aware that the less expensive brands are either not pure, not organic or diluted with other chemicals, cheap oils or preservatives. Our oil is a premium brand and we believe that we have the best price for the quality possible.
Yes, Pura d’or oil has the ability to be used with all skin types. We always suggest applying the Argan Oil immediately after washing so that the oil can be used to counter balance the skins natural oil production. By supplementing the skins natural oil, Argan Oil's rich Vitamin E and fatty acids acts as a barrier to protect and nourish skin.
Pura d’or Argan Oil is hypoallergenic. If you have used other products in the past and form an allergic reaction to it, please give Pura d’or Argan Oil a try. It is pure, natural and organic. It has not been linked to any negative reactions throughout our extensive research and personal experience.
Yes. Our Argan Oil is imported directly from Morocco supplied by our vendor that is certified by Ecocert. Due to the sensitive nature of organically certifying products, we have also implemented our Pura d’or Pure Organic Certified Seal of Approval.
Yes, Pura d’or Argan Oil is pure, natural and organic and it works with all skin types. There is no adverse chemical reaction. All our products are hypoallergenic.
There are no proven side effects with the use of Pura d’or Argan Oil products. As with any product indicated for external use only, please avoid contact with eyes. Not for internal use.
With Pura d’or Argan Oil, a little bit goes a long way. Just a few drops will be sufficient. If more is needed then reapply as necessary.
If a greasy or thick feeling is a result, then scale back on the amount of Argan Oil that is being used. The high concentration of pure oil is what allows the product to be used without needing much.
Your skin will start to show immediate results. The effects tend to last all day without having to reapply frequently. Within a few days of usage, dramatic results can be achieved. For best results use for 3 months.