We have a complete 100 day satisfaction guaranteed policy. We strive to provide a worry free shopping experience to our customers and will take back returns with no questions asked. For any returning questions or instructions please call our customer service department: 1-855-PURADOR (1-855-787-2367)
All PURA D’OR Shampoos and Conditioners- 2 years after opening PURA D'OR Face Cream - 2 years after opening PURA D'OR Vitamin C Serum - 6 months after opening PURA D'OR Rosehip Seed Oil - 1 year after opening PURA D'OR Argan Oil - 1 year after opening
International consumers must pay all customs and duties with the receiving country. PURA D'OR will not be responsible for customs and duty fees. Any returns due to customs and duties will be refunded minus the shipping and handling costs. We recommend you speak to your local post office and ask how they determine the prices. You may be charged for customs tax when receiving the product. We do not have a set fee; as it is different per each country.
Domestic Orders: Here at PURA D'OR we offer fast free shipping. The products are shipped out of our warehouses within 2 business days. After being shipped, expect to receive your package 3-5 business days later.
International Orders: We will not be able to give you an exact date for international orders. It depends on how fast the customs in your country clears the package. It can take anywhere from 1 day to 1 month for customs to clear a package. You can track daily updates on the link provided by the carrier.